Share your FAQ

How will I identify the Pranaam Officers and Other Details.?

Our Pranaam Officer will be holding an iPad placard with your name as mentioned by you at the time of reservation.
Would you assist us in Hotel Reservation / Car Rentals?

Our Pranaam Officer will guide you to the Hotel Reservation / Car Rental Counters on arrival at CSIA.
How do I cancel the booked service and are there any cancellation charges applicable?

You may cancel your reservations online. For details please visit our Terms & Conditions section.
Do you have a lounge facility for arriving passengers?

No, we do not have lounge in the arrival area.
Do you provide a wheelchair / baby stroller?

Yes. To enable us to provide wheelchair/baby stroller(subject to availability), please notify us with your requirement at least 24 hours in advance via e-mail or contact us on +91 8879992399.
Can I book these services for my children?

Yes, you can book Pranaam Services for your children. However, children aged upto 12 years have to be accompanied by an adult.
Is the booking transferable?

The booking for Pranaam Services is not transferable.