Our Pranaam Officer will be holding an iPad placard with your name as mentioned by you at the time of reservation.
Our Pranaam Officer will guide you to the Hotel Reservation / Car Rental Counters on arrival at CSIA.
You may cancel your reservations online. For details please visit our Terms & Conditions section.
No, we do not have lounge in the arrival area.
Yes. To enable us to provide wheelchair/baby stroller(subject to availability), please notify us with your requirement at least 24 hours in advance via e-mail or contact us on +91 8879992399.
Yes, you can book Pranaam Services for your children. However, children aged upto 12 years have to be accompanied by an adult.
The booking for Pranaam Services is not transferable.
Currently the Skycap service is applicable on pre-booked service only and no walk-in guests are accepted.
The meeting point is defined in the confirmation SMS as Gate 5 for Departure and designated baggage belt for Arrival.
No, we don’t have the wheelchair services for the Departure/ Arrival guests.
The baby stroller/pram assistance can be requested for Departure and arrival service. The baby stroller/pram is not chargeable and a porter would be allocated.
No, the skycap service is only to assist guests and all processes are to be completed as per defined processes and applicable laws.
Skycap services are only available and applicable for flights through Terminal 2. However, our porter shall guide and assist you till MLCP, taxi booking desks or the receiving party.