departureservices

Pranaam Elite is specially curated services for guests who need best of the services and appreciate time value of money. It offers guests with special benefits like flexibility of rescheduling of services, truly personalised experience, dedicated golf cart, personal shopper or a unique guided tour through Jaya He GVK New Museum. The bespoke service is a class apart that makes you feel special with its unique ways to elevate your travel experience at Mumbai Airport to new heights:



International Departure Service offerings:

  • Warm welcome by Pranaam Officer at the curbside/car drop off zone;
  • Dedicated Pranaam Officer for assistance from curbside till the boarding gate;
  • Assistance with airline check-in process with dedicated porter for check-in baggage (Max. 3 pieces per guest) from curbside till airline check-in counters;
  • Dedicated porter for assistance with hand baggage from curbside to the boarding gate;
  • Guidance through VIP/CIP lanes for Security Check;
  • Guidance with Immigration process;
  • Enjoy access to Pranaam Lounge with a scrumptious food and non-alcoholic beverages;
  • Gate transfer on Golf Cart from Pranaam Lounge to the designated boarding gate (subject to the availability and location of the gate);
  • Additional porter (one), on request, at no additional cost;
  • Arrangement of personal shopper, on request;
  • Access to sleeping pods at the Pranaam Lounge;
  • Option for Guided tour to Jaya He GVK New Museum;
  • One time Waiver of re-scheduling charges (if any);
  • Exclusive access, at no cost, to value adds as may be introduced by Pranaam from time to time.
The applicable charges for booking Pranaam Elite Services at least 24 hours prior to the flight time are as below:

Guest

Charges

GST (18%)

Total

Adult
(12+ Yrs.)
5,805 1,045 6,850
Child
(2 to 12 Yrs.)
4,063 731 4,795

Swipe Table


Add on* available at additional cost:

  • Flower Bouquet (Orchids, Lilies and Red Roses)
  • Additional Porter
  • Wheelchair Service up to the boarding/bus gate (complimentary add-on)
  • Baby Stroller up to the boarding/bus gate (complimentary add-on)


Domestic Departure Service offerings:

  • Warm welcome by Pranaam Officer at the curbside/car drop off zone;
  • Dedicated Pranaam Officer for assistance from curbside till the boarding gate;
  • Assistance with airline check-in process with dedicated porter assistance for check-in baggage (Max. 3 pieces per guest) from curbside till airline check-in counters;
  • Dedicated porter for assistance with hand baggage from curbside to the boarding gate;
  • Guidance through VIP/CIP lanes for Security Check;
  • Enjoy access (2 hours) to our partner’s lounge with snacks, food and non-alcoholic beverage;
  • Gate transfer on Golf Cart from our partner Lounge to the designated boarding gate (subject to the availability and location of boarding gate);
  • Additional porter (one), on request, at no additional cost;
  • Arrangement of personal shopper, on request;
  • Option for Guided tour to Jaya He GVK New Museum;
  • One time waiver of re-scheduling charges (if any);
  • Exclusive access, at no cost, to value adds as may be introduced by Pranaam from time to time.
The applicable charges for booking Pranaam Elite Services at least 24 hours prior to the flight time are as below:

Guest

Charges

GST (18%)

Total

Adult
(12+ Yrs.)
2,966 534 3,500
Child
(2 to 12 Yrs.)
2,076 374 2,450

Swipe Table


Add on* available at additional cost:

  • Flower Bouquet (Orchids, Lilies and Red Roses)
  • Additional Porter
  • Wheelchair Service up to the boarding/bus gate (complimentary add-on)
  • Baby Stroller up to the boarding/bus gate (complimentary add-on)

Express Booking: Bookings within 8 to 24 hours of flight time are available on Departure Platinum Services. Bookings within 8 hours of flight time are available only on Pranaam reservation desk. Bookings will be subject to additional charges of 750 for International, and 250 for domestic travel, over and above the base rate shall be applicable. Express services are available for booking on request only.

Pranaam Platinum Plus offers you complete assistance right from the time you arrive at the airport, relax at exclusive Pranaam Lounge and take off to your destination. You will be personally assisted by our Pranaam officer and Lounge executive to ensure that your journey through CSIA is seamless, stress free and a memorable experience. You can unwind and relax at Pranaam Lounge before you set off to your destination.



International Departure Service offerings:

  • Warm welcome by Pranaam Officer at the curbside/car drop off zone.
  • Dedicated Pranaam Officer for assistance from curbside till the boarding gate.
  • Assistance with airline check-in process with dedicated porter for check-in baggage (Max. 3 pieces per guest) from curbside till airline check-in counters.
  • Guidance through VIP/CIP lanes for Security Check.
  • Guidance with Immigration process.
  • Enjoy access to Pranaam Lounge with a scrumptious food and non-alcoholic beverages.
  • Buggy service from Pranaam Lounge to the designated boarding gate (subject to the availability and location of the gate).
The applicable charges for booking Pranaam Platinum Plus Services at least 24 hours prior to the flight time are as below:

Guest

Charges

GST (18%)

Total

Adult
(12+ Yrs.)
4,958 892 5,850
Child
(2 to 12 Yrs.)
3,475 625 4,100

Swipe Table


Add on* available at additional cost:

  • Flower Bouquet (Orchids, Lilies and Red Roses)
  • Additional Porter
  • Wheelchair Service up to the boarding/bus gate (complimentary add-on)
  • Baby Stroller up to the boarding/bus gate (complimentary add-on)


Domestic Departure Service offerings:

  • Warm welcome by Pranaam Officer at the curbside/car drop off zone.
  • Dedicated Pranaam Officer for assistance from curbside till the boarding gate.
  • Assistance with airline check-in process with dedicated porter assistance for check-in baggage (Max. 3 pieces) from curbside till airline check-in counters.
  • Guidance with the Security Check process.
  • Enjoy access (2 hours) to our partner’s lounge with snacks, food and non-alcoholic beverage.
  • Buggy service from our partner Lounge to the designated boarding gate (subject to the availability and location of boarding gate).
The applicable charges for booking Pranaam Platinum Plus Services at least 24 hours prior to the flight time are as below:

Guest

Charges

GST (18%)

Total

Adult
(12+ Yrs.)
2,542 458 3,000
Child
(2 to 12 Yrs.)
1,780 320 2,100

Swipe Table


Add on* available at additional cost:

  • Flower Bouquet (Orchids, Lilies and Red Roses)
  • Additional Porter
  • Wheelchair Service up to the boarding/bus gate (complimentary add-on)
  • Baby Stroller up to the boarding/bus gate (complimentary add-on)

Express Booking: Bookings within 8 to 24 hours of flight time are available on Departure Platinum Services. Bookings within 8 hours of flight time are available only on Pranaam reservation desk. Bookings will be subject to additional charges of 750 for International, and 250 for domestic travel, over and above the base rate shall be applicable. Express services are available for booking on request only.

Pranaam Platinum offers you complete assistance right from the time you arrive at the airport till you take off to your destination. You will be personally assisted by our Pranaam officer who will ensure that your journey through CSIA is seamless and stress free.



International Departure Service offerings:

  • Warm welcome by Pranaam Officer at the curbside/car drop off zone.
  • Dedicated Pranaam officer for assistance from curbside to the boarding gate.
  • Assistance with airline check-in process with dedicated porter for check-in baggage (Max. 3 pieces per guest) from curbside till airline check-in counters.
  • Guidance through VIP/CIP lanes for Security Check.
  • Guidance with Immigration process.
  • Buggy service to the designated boarding gate (subject to the availability and location of boarding gate).
The applicable charges for booking Pranaam Platinum International Departure Services at least 24 hours prior to the flight time are as below:

Guest

Charges

GST (18%)

Total

Adult
(12+ Yrs.)
4,237 763 5,000
Child
(2 to 12 Yrs.)
2,966 534 3,500

Swipe Table


Add on* available at additional cost:

  • Flower Bouquet (Orchids, Lilies and Red Roses)
  • Additional Porter
  • Wheelchair Service up to the boarding/bus gate (complimentary add-on)
  • Baby Stroller up to the boarding/bus gate (complimentary add-on)

Domestic Departure Service offerings:

  • Warm welcome by Pranaam Officer at the curbside/car drop off zone.
  • Dedicated Pranaam Officer for assistance from the curbside to boarding gate.
  • Assistance with airline check-in process with dedicated porter assistance for check-in baggage (Max. 3 pieces) from curbside till airline check-in counters.
  • Guidance with the Security Check process.
  • Buggy service to the designated boarding gate (Subject to the availability and location of boarding gate).
The applicable charges for booking Pranaam Platinum Services at least 24 hours prior to the flight time are as below:

Guest

Charges

GST (18%)

Total

Adult
(12+ Yrs.)
2,119 381 2,500
Child
(2 to 12 Yrs.)
1,483 267 1,750

Swipe Table


Add on* available at additional cost:

  • Flower Bouquet (Orchids, Lilies and Red Roses)
  • Additional Porter
  • Wheelchair Service up to the boarding/bus gate (complimentary add-on)
  • Baby Stroller up to the boarding/bus gate (complimentary add-on)

Express Booking: Bookings within 8 to 24 hours of flight time are available on Departure Platinum Services. Bookings within 8 hours of flight time are available only on Pranaam reservation desk. Bookings will be subject to additional charges of 750 for International, and 250 for domestic travel, over and above the base rate shall be applicable. Express services are available for booking on request only.

Pranaam Gold

Pranaam Gold Services eases your travel through CSIA. You will be assisted right from the terminal entry gate until the retail area located post Immigration check points.



International Departure Service offerings:

  • Warm welcome by Pranaam Officer at the curbside/car drop off zone.
  • Dedicated Pranaam Officer for assistance from curbside till immigration check.
  • Assistance with airline check-in process with dedicated porter for check-in baggage (Max. 3 pieces per guest) from curbside till airline check-in counters.
  • Guidance with the Security Check and Immigration process.
The applicable charges for booking Pranaam Gold Services at least 24 hours prior to the flight time are as below:

Guest

Charges

GST (18%)

Total

Adult
(12+ Yrs.)
2,542 458 3,000
Child
(2 to 12 Yrs.)
1,780 320 2,100

Swipe Table


Add on* available at additional cost:

  • Flower Bouquet (Orchids, Lilies and Red Roses)
  • Additional Porter


Domestic Departure Service offerings:

  • Warm welcome by Pranaam Officer at the curbside/car drop off zone.
  • Dedicated Pranaam Officer for assistance from the curbside to security check.
  • Assistance with airline check-in process with dedicated porter assistance for check-in baggage (Max. 2 pieces) from curbside till airline check-in counters.
  • Guidance with the Security Check process.
The applicable charges for booking Pranaam Gold Services at least 24 hours prior to the flight time are as below:

Guest

Charges

GST (18%)

Total

Adult
(12+ Yrs.)
1,525 275 1,800
Child
(2 to 12 Yrs.)
1,068 192 1,260

Swipe Table


Add on* available at additional cost:

  • Flower Bouquet (Orchids, Lilies and Red Roses)
  • Additional Porter
Pranaam Gold

Pranaam Group Platinum Plus service is designed to provide complete assistance right from curbside to the boarding gate. It is available for for group of minimum 5 guests and upto 10 guests travelling on the same flight. . Guests can access exclusive Pranaam Lounge, which offers delectable refreshments, and an ambiance that will help you relax and unwind prior to boarding the flight to your destination.



International Departure Service offerings:

  • Warm welcome by Pranaam Officer(s) at the curbside/car drop off zone.
  • Dedicated Pranaam Officer(s) for assistance from curbside to the boarding gate.
  • Assistance with airline check-in process with dedicated porter for check-in baggage (Max. 2 pieces per guest) from curbside till airline check-in counters.
  • Guidance through VIP/CIP lanes for Security Check.
  • Guidance with Immigration process.
  • Enjoy access to Pranaam Lounge with a scrumptious food and non-alcoholic beverages.
  • Enjoy access to Pranaam Lounge, wherein you can relax and unwind.
  • Buggy service to the designated boarding gate (subject to the availability and location of boarding gate).
The applicable charges for booking Group Platinum Plus Services at least 24 hours prior to the flight time are as below:

 

Charges

GST (18%)

Total

Platinum Plus Group
(for 5 Guests)
19,831 3,569 23,400

Swipe Table


For more than 5 guests, a nominal charge of 4,100 shall be applicable for each additional guest.

Add on* available at additional cost:

  • Additional Porter
  • Flower Bouquet Orchids, Lilies and Red Roses)
  • Wheelchair Service up to the boarding/bus gate (complimentary add-on)
  • Baby Stroller up to the boarding/bus gate (complimentary add-on)


Domestic Departure Service offerings:

  • Warm welcome by Pranaam officer(s) at the curbside/car drop off zone.
  • Dedicated Pranaam officer for assistance from the curbside to boarding gate.
  • Assistance with airline check-in process with dedicated porter assistance for check-in baggage (Max. 2 pieces) from curbside till airline check-in counters.
  • Guidance with the Security Check process.
  • Enjoy access to Lounge (Max. 2 hours), where you can relax and unwind yourself.
  • Buggy service from Lounge to the designated boarding gate (Subject to the availability and location of boarding gate).
The applicable charges for booking Group Platinum Plus Services at least 24 hours prior to the flight time are as below:

 

Charges

GST (18%)

Total

Platinum Plus Group
(for 5 Guests)
10,169 1,831 12,000

Swipe Table



For more than 5 guests, a nominal charge of 2,100 shall be applicable for each additional guest.

Add on* available at additional cost:

  • Additional Porter
  • Flower Bouquet Orchids, Lilies and Red Roses)
  • Wheelchair Service up to the boarding/bus gate (complimentary add-on)
  • Baby Stroller up to the boarding/bus gate (complimentary add-on)


Pranaam Group Platinum

Pranaam Group Platinum service is designed to provide complete assistance right from curbside to the boarding gate. It is available for for group of minimum 5 guests and upto 10 guests travelling on the same flight. Guests can access exclusive Pranaam Lounge, which offers delectable refreshments, and an ambiance that will help you relax and unwind prior to boarding the flight to your destination.



International Departure Service offerings:

  • Warm welcome by Pranaam officer(s) at the curbside/car drop off zone.
  • Dedicated Pranaam officer for assistance from curbside to the boarding gate.
  • Assistance with airline check-in process with dedicated porter for check-in baggage (Max. 2 pieces per guest) from curbside till airline check-in counters.
  • Dedicated VIP/CIP lanes for Security Check.
  • Guidance with Immigration process.
  • Buggy service to the designated boarding gate (Subject to the location of boarding gate).
The applicable charges for booking Group Platinum Services at least 24 hours prior to the flight time are as below:

 

Charges

GST (18%)

Total

Platinum Plus Group
(for 5 Guests)
16,949 3,051 20,000

Swipe Table



For more than 5 guests, a nominal charge of 3,000 shall be applicable for each additional guest.

Add on* available at additional cost:

  • Flower Bouquet (Orchids, Lilies and Red Roses)
  • Additional Porter
  • Wheelchair service up to the boarding/bus gate (complimentary add-on)
  • Baby Stroller up to the boarding/bus gate (complimentary add-on)


Domestic Departure Service offerings:

  • Warm welcome by Pranaam officer(s) at the curbside/car drop off zone.
  • Dedicated Pranaam officer for assistance from the curbside to boarding gate.
  • Assistance with airline check-in process with dedicated porter assistance for check-in baggage (Max. 2 pieces) from curbside till airline check-in counters.
  • Guidance with the Security Check process.
  • Buggy service to the designated boarding gate (Subject to the location of boarding gate).
The applicable charges for booking Group Platinum Services at least 24 hours prior to the flight time are as below:

 

Charges

GST (18%)

Total

Platinum Group
(for 5 Guests)
8,475 1,525 10,000

Swipe Table



For more than 5 guests, a nominal charge of 1,600 shall be applicable for each additional guest.

Add on* available at additional cost:

  • Flower Bouquet (Orchids, Lilies and Red Roses)
  • Additional Porter
  • Wheelchair service up to the boarding/bus gate (complimentary add-on)
  • Baby Stroller up to the boarding/bus gate (complimentary add-on)

Pranaam Group Gold service is designed to provide complete assistance right from terminal entry gate upto retail area located after immigration check points. Pranaam Group Gold service can be availed by group of minimum 5 guests and upto 10 guests travelling on the same flight.



International Departure Service offerings:

  • Warm welcome by Pranaam officer(s) at the curbside/car drop off zone.
  • Dedicated Pranaam officer(s) for assistance from the curbside till immigration for booking of minimum 5 guests.
  • Dedicated porter assistance for check-in baggage (Max. 2 pieces per guest) from curbside till airline check-in counters.
  • Assistance with airline check-in process.
  • Guidance with the Security Check and Immigration process.
The applicable charges for booking Group Gold Services at least 24 hours prior to the flight time are as below:

 

Charges

GST (18%)

Total

Gold Group
(for 5 Guests)
10,169 1,831 12,000

Swipe Table



For more than 5 guests, a nominal charge of 1,900 shall be applicable for each additional guest.

Add on* available at additional cost:

  • Flower Bouquet (Orchids, Lilies and Red Roses)
  • Additional Porter


Domestic Departure Service offerings:

  • Warm welcome by Pranaam officer(s) at the curbside/car drop off zone.
  • Dedicated Pranaam officer for assistance from the curbside to security check.
  • Assistance with airline check-in process with dedicated porter assistance for check-in baggage (Max. 2 pieces) from curbside till airline check-in counters.
  • Guidance with the Security checkprocess.
The applicable charges for booking Group Gold Services at least 24 hours prior to the flight time are as below:

 

Charges

GST (18%)

Total

Gold Group
(for 5 Guests)
6,102 1,098 7,200

Swipe Table



For more than 5 guests, a nominal charge of 1,150 shall be applicable for each additional guest.

Add on* available at additional cost:

  • Flower bouquet(Orchids, Lilies and Red Roses)
  • Porter
Departure
Assistance