Arrivalservices

Pranaam Elite is specially curated services for guests who need best of the services and appreciate time value of money. It offers guests with special benefits like flexibility of rescheduling of services, truly personalised experience, dedicated golf cart, personal shopper or a unique guided tour through Jaya He GVK New Museum. The bespoke service is a class apart that makes you feel special with its unique ways to elevate your travel experience at Mumbai Airport to new heights:


International Arrival Service offerings:

  • Warm welcome at aerobridge/bus gate by Pranaam Officer;
  • Dedicated Pranaam Officer for assistance from the aerobridge/bus gate till parking area or receiving party;
  • Dedicated porter for assistance with hand baggage from aerobridge to the car parking area;
  • Dedicated Golf Cart from aerobridge to the immigration hall (subject to availability and location of boarding gate);
  • Guidance through immigration process;
  • Dedicated porter service for retrieval of baggage (Max. 3 pieces per guest);
  • Assistance till car parking or receiving party;
  • Additional porter (one), on request, at no additional cost;
  • Arrangement of personal shopper, on request;
  • One time waiver of re-scheduling charges (if any);
  • Exclusive access, at no cost, to value adds as may be introduced by Pranaam from time to time.
The applicable charges for booking Pranaam Pranaam Elite Services at least 24 hours prior to the flight time are as below:

Guest

Charges

GST (18%)

Total

Adult
(12+ Yrs.)
5,805 1,045 6,850
Child
(2 to 12 Yrs.)
4,063 731 4,795

Swipe Table


Add on* available at additional cost:

  • Flower Bouquet (Orchids, Lilies and Red Roses)
  • Additional Porter
  • Wheelchair Service from Aerobridge to exit gate (complimentary add-on)
  • Baby Stroller up to the Aerobridge to exit gate (complimentary add-on)


Domestic Arrival Service offerings:

  • Warm welcome at aerobridge/bus gate by Pranaam officer;
  • Dedicated Pranaam officer for assistance from the aerobridge gate till the arrival exit gate/receiving party;
  • Dedicated porter for assistance with hand baggage from aerobridge to the car parking area;
  • Dedicated Golf Cart from aerobridge to the arrival baggage hall. (subject to availability and location of boarding gate);
  • Dedicated porter service for baggage retrieval (Max. 3 pieces per guest);
  • Assistance till the car parking or the receiving party;
  • Additional porter (one), on request, at no additional cost;
  • Arrangement of personal shopper, on request;
  • One time waiver of re-scheduling charges (if any);
  • Exclusive access, at no cost, to value adds as may be introduced by Pranaam from time to time.
The applicable charges for booking Pranaam Pranaam Elite Services at least 24 hours prior to the flight time are as below:

Guest

Charges

GST (18%)

Total

Adult
(12+ Yrs.)
2,330 420 2,750
Child
(2 to 12 Yrs.)
1,631 294 1,925

Swipe Table


Add on* available at additional cost:

  • Flower Bouquet (Orchids, Lilies and Red Roses)
  • Additional Porter
  • Wheelchair Service from Aerobridge to exit gate (complimentary add-on)
  • Baby Stroller up to the Aerobridge to exit gate (complimentary add-on)

Express Booking: Bookings within 8 to 24 hours of flight time are available on Arrival Platinum Services. Bookings within 8 hours of flight time are available only on Pranaam reservation desk. Bookings will be subject to additional charges of 750 for International, and 250 for domestic travel, over and above the base rate shall be applicable. Express services are available for booking on request only.

Pranaam Platinum Arrival Services is dedicated to provide you the exclusive assistance that will enhance your experience when you arrive at CSMIA. Our dedicated Pranaam officer will endeavor to make your journey through CSMIA a unique experience.


International Arrival Service offerings:

  • Warm welcome at aerobridge/bus gate by Pranaam officer.
  • Dedicated Pranaam Officer for assistance from the aerobridge/bus gate till parking area or receiving party.
  • Dedicated buggy service from aerobridge to the immigration hall. (subject to availability and location of boarding gate)
  • Guidance with immigration process.
  • Dedicated porter service for retrieval of baggage (Max. 3 pieces per guest)
  • Assistance till parking or receiving party.
The applicable charges for booking Pranaam Platinum Arrival Services at least 24 hours prior to the flight time are as below:

Guest

Charges

GST (18%)

Total

Adult
(12+ Yrs.)
4,958 892 5,850
Child
(2 to 12 Yrs.)
3,475 625 4,100

Swipe Table


Add on* available at additional cost:

  • Flower Bouquet (Orchids, Lilies and Red Roses)
  • Additional Porter
  • Wheelchair Service from Aerobridge to exit gate (complimentary add-on)
  • Baby Stroller up to the Aerobridge to exit gate (complimentary add-on)


Domestic Arrival Service offerings:

  • Warm welcome at aerobridge/bus gate by Pranaam officer.
  • Dedicated Pranaam officer for assistance from the aerobridge gate till the arrival exit gate/receiving party.
  • Dedicated buggy service from aerobridge to the arrival baggage hall. (subject to availability and location of boarding gate)
  • Dedicated porter assistance for baggage retrieval (Max. 3 pieces per guest
  • Assistance till the parking or the receiving party.
The applicable charges for booking Pranaam Platinum Arrival Services at least 24 hours prior to the flight time are as below:

Guest

Charges

GST (18%)

Total

Adult
(12+ Yrs.)
2,119 381 2,500
Child
(2 to 12 Yrs.)
1,483 267 1,750

Swipe Table


Add on* available at additional cost:

  • Flower Bouquet (Orchids, Lilies and Red Roses)
  • Additional Porter
  • Wheelchair Service from Aerobridge to exit gate (complimentary add-on)
  • Baby Stroller up to the Aerobridge to exit gate (complimentary add-on)

Express Booking: Bookings within 8 to 24 hours of flight time are available on Arrival Platinum Services. Bookings within 8 hours of flight time are available only on Pranaam reservation desk. Bookings will be subject to additional charges of 750 for International, and 250 for domestic travel, over and above the base rate shall be applicable. Express services are available for booking on request only.

Pranaam Gold

Pranaam Gold Arrival Services is dedicated to provide you the assistance from aerobridge till the arrival exit gate. Our dedicated Pranaam officer will endeavor to make your journey through Chhatrapati Shivaji Maharaj International Airport a unique experience.



International Arrival Service offerings:

  • Warm welcome at aerobridge/bus gate by Pranaam officer.
  • Dedicated Pranaam officer for assistance from the aerobridge/ bus gate till arrival exit.
  • Buggy service (shared/depending on availability) from aerobridge to the immigration hall.
  • Guidance with immigration process.
  • Dedicated porter service from baggage hall for bags (Max. 3 pieces per guest) & assistance till the arrival exit gate.
The applicable charges for booking Pranaam Gold Arrival Services at least 24 hours prior to the flight time are as below:

Guest

Charges

GST (18%)

Total

Adult
(12+ Yrs.)
4,237 763 5,000
Child
(2 to 12 Yrs.)
2,966 534 3,500

Swipe Table


Add on* available at additional cost:

  • Flower Bouquet (Orchids, Lilies and Red Roses)
  • Additional Porter
  • Baby Stroller (complimentary add-on)


Domestic Arrival Service offerings:

  • Warm welcome at aerobridge/bus gate by Pranaam officer.
  • Dedicated Pranaam officer for assistance from the aerobridge/ bus gate till arrival exit.
  • Porter assistance for baggage (Max. 2 pieces per guest) retrieval from baggage hall.
  • Assistance till the arrival exit gate.
The applicable charges for booking Pranaam Gold Arrival Services at least 24 hours prior to the flight time are as below:

Guest

Charges

GST (18%)

Total

Adult
(12+ Yrs.)
1,525 275 1,800
Child
(2 to 12 Yrs.)
1,068 192 1,260

Swipe Table


Add on* available at additional cost:

  • Flower bouquet (Orchids, Lilies and Red Roses)
  • Additional Porter
  • Baby Stroller (complimentary add-on)
Pranaam Group Platinum

Pranaam Group Platinum is designed for a group of minimum 5 guests which can be extended to 10 guests at an additional charge. Service is to ease the journey and provide the comfort and care for group arriving at CSMIA. Guest will be rendered complete assistance right from the aerobridge till the arrival exit gate/receiving party.


International Group Arrival Service offerings:

  • Warm welcome at aerobridge/bus gate by Pranaam officer.
  • Dedicated Pranaam Officer for assistance from the aerobridge/bus gate till parking area or receiving party.
  • Buggy service from aerobridge to the immigration hall. (subject to availability and location of boarding gate)
  • Guidance with immigration process.
  • Dedicated porter service for retrieval of baggage (Max. 3 pieces per guest)
  • Assistance till parking or receiving party.
The applicable charges for booking Pranaam Group Platinum Arrival Services at least 24 hours prior to the flight time are as below:

 

Charges

GST (18%)

Total

Group Platinum rates
(For upto 5 guests)
19,831 3,569 23,400

Swipe Table



For more than 5 guests, a nominal charge of 4,100 shall be applicable for each additional guest.


Add on* available at additional cost:

  • Flower bouquet (Orchids, Lilies and Red Roses)
  • Additional Porter
  • Wheelchair Service from Aerobridge to exit gate (complimentary add-on)
  • Baby Stroller up to the Aerobridge to exit gate (complimentary add-on)


Domestic Arrival Service offerings:

  • Warm welcome at aerobridge/bus gate by Pranaam Officer.
  • Dedicated Pranaam officer for assistance from the aerobridge gate till the arrival exit gate/receiving party.
  • Buggy service from aerobridge to the arrival baggage hall. (subject to availability and location of boarding gate)
  • Dedicated porter assistance for baggage retrieval (Max. 2 pieces per guest)
  • Guest will be assisted till the parking or the receiving party.
The applicable charges for booking Pranaam Group Platinum Arrival Services at least 24 hours prior to the flight time are as below:

 

Charges

GST (18%)

Total

Group Platinum rates
(For upto 5 guests)
8,475 1,525 10,000

Swipe Table



For more than 5 guests, a nominal charge of 1,600 shall be applicable for each additional guest.


Add on* available at additional cost:

  • Flower Bouquet (Orchids, Lilies and Red Roses)
  • Additional Porter
  • Wheelchair Service from Aerobridge to exit gate (complimentary add-on)
  • Baby Stroller up to the Aerobridge to exit gate (complimentary add-on)

Pranaam Group Gold Arrival Services is dedicated to provide you the assistance from aerobridge till the arrival exit gate. Our dedicated Pranaam officer will endeavor to make your journey through Chhatrapati Shivaji Maharaj International Airport a unique experience.


International Group Arrival Service offerings:

  • Warm welcome at aerobridge/bus gate by Pranaam officer(s)
  • Dedicated Pranaam Officer(s) for assistance from the aerobridge/bus gate to the arrival exit gate.
  • Guidance with immigration process.
  • Dedicated porter(s) assistance for retrieval of baggage (Max. 2 pieces per guest) from baggage hall
  • Coordination with the receiving party
  • Assistance upto arrival exit gate of the terminal.
The applicable charges for booking Pranaam Group Gold Arrival Services at least 24 hours prior to the flight time are as below:

 

Charges

GST (18%)

Total

Group Gold rates
(For upto 5 guests)
16,949 3,051 20,000

Swipe Table



For more than 5 guests, a nominal charge of 3,500 shall be applicable for each additional guest.

Add on* available at additional cost:

  • Flower bouquet(Orchids, Lilies and Red Roses)
  • Additional Porter
  • Baby Stroller (complimentary add-on)


Domestic Arrival Service offerings:

  • Warm welcome at aerobridge/bus gate by Pranaam Officer(s)
  • Dedicated Pranaam Officer for assistance from the aerobridge/ bus.
  • Dedicated porter assistance for baggage (Max. 2 pieces per guest) retrieval.
  • Assistance till the arrival exit gate.
  • Coordination with receiving party.
The applicable charges for booking Pranaam Group Gold Arrival Services at least 24 hours prior to the flight time are as below:

 

Charges

GST (18%)

Total

Group Gold rates
(For upto 5 guests)
6,102 1,098 7,200

Swipe Table



For more than 5 guests, a nominal charge of 1,260 shall be applicable for each additional guest.

Add on* available at additional cost:

  • Flower Bouquet(Orchids, Lilies and Red Roses)
  • Additional Porter
  • Baby Stroller (complimentary add-on)


Arrival
Assistance